Senior Manager, Call Center Operations

Senior Manager, Call Center Operations

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have, and protection of their devices to ensure they quickly get a replacement or repair if anything goes wrong.

Job Summary

The Senior Manager, Call Center Operations will lead a team of Managers by providing direction, support, and career development. The role involves enhancing processes to improve customer satisfaction, increase productivity, and meet performance goals while maintaining an environment consistent with Asurion’s Core Values.

Essential Duties and Responsibilities

• The Senior Manager wil...