Senior manager - bpo operations

Designation: Manager/ Sr Manager BPO Operations
Location: Noida
Shift: US Shift
Nature of job: Onsite and Full time
Summary: Assist the call center manager in maintaining established service levels and providing support by performing the following duties.
Essential Duties and Responsibilities:
- Assist Call Center representatives in performing their regular and special assigned duties; this includes to a lesser degree answering calls for service and assigning jobs
- Answer questions regarding department policy and procedures
- Manage call and job queues, making sure service levels are being met
- Assists in resolving customer issues  Assist department manager with assigned tasks and provide feedback
- Perform all office functions and other reasonable, related duties as assigned or requested
Supervisory Responsibilities:
- Provide and document constructive feedback to employees on their performance or other issues
- Document employee disciplinary ...