Job Description

How you'll help us achieve it

Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.


We're helping millions of customers across West Africa access financial services through mobile money, and great support is fundamental to that. We believe the future of customer support lies in machines handling boring repetitive tasks so humans can focus on high value interactions that require empathy and creativity.


As an Applied AI Engineer on our Support Automation product team, you'll:

  • Bridge research and production, building AI models and agent systems that ship into real products.

  • Architect, evaluate, and optimize autonomous voice and digital agents powering 10M+ customer interactions per month across West Africa. 

  • Build for the hardest edge ...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Wave Mobile Money today.

    Submit Application