Job Description
Elevate talent development as a Senior Claims Learning Coach, enhancing training delivery and coaching for complex claims. Engage with learners and industry professionals to boost service quality and employee growth.
The role requires collaboration with the Claims Learning and Development Team and involves the curation of effective training content. You'll guide learners through intricate claims processes while ensuring exceptional client service. Your expertise will be pivotal in conducting assessments, leading workshops, and providing necessary feedback to enhance performance and skill acquisition.
Key Responsibilities:
• Co-facilitate training sessions as a Subject Matter Expert
• Assess learner progress and provide tailored feedback
• Coach learners through complex decision-making scenarios
• Maintain high standards of client service in interactions
• Collaborate with leaders for targeted skills development
Requir...
The role requires collaboration with the Claims Learning and Development Team and involves the curation of effective training content. You'll guide learners through intricate claims processes while ensuring exceptional client service. Your expertise will be pivotal in conducting assessments, leading workshops, and providing necessary feedback to enhance performance and skill acquisition.
Key Responsibilities:
• Co-facilitate training sessions as a Subject Matter Expert
• Assess learner progress and provide tailored feedback
• Coach learners through complex decision-making scenarios
• Maintain high standards of client service in interactions
• Collaborate with leaders for targeted skills development
Requir...
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