Senior Lead - Automation & Platforms

Required Skills
Behavioral | Aptitude | Tasks Related Skills
Functional | IT Operations Management | Operational Procedures
Behavioral | Microland Skills | Customer Centricity
Technology | Telecom NOC Operations | Incident Management
Behavioral | Aptitude | Communication

Education Qualification :
Any Graduate

Certification Mandatory / Desirable :
Technology | IT Service Management Certifications | ITIL Intermediate Certificate

1) Service Desk Differentiate between Incident and Service Request and record in the system
2) Resolve issues / fulfill requests by following SOP
3) Allocate to right resolver group and work with stakeholders concerned till logical closure
4) Operate service management tool for effective usage Incident Management (IM)
5) Comply with steps such as Investigate, Diagnose, Record, Communicate and Run Incident Management functional responsibilities s...