Job Description

Helpware is seeking a Technical Support Engineer (L2) for the PCloud Privilege Cloud (PAM-as-a-Service) environment based in Guadalajara. The role concentrates on the infrastructure supporting Vault, session management, and web access portals, ensuring security and continuous availability.

Key duties include deep-dive troubleshooting across Web Portal, Password Manager and Session Manager, log analysis for complex issues, privileged credential management, and advising Enterprise IT teams on

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