Job Description

Location: BGC, Taguig (Full onsite)

Job Summary:

  • Responsible for the support and maintenance to existing application functionalities.

Specific Duties & Responsibilities:

  • Provide second-level support for assigned production-related application incidents within established service level requirements and application maintenance in coordination with the vendor where applicable.
  • Minimize the occurrence of application incidents by investigating, analyzing, developing and implementing corrective measures as directed.
  • Provide support for operational requests received within agreed TAT.
  • Provide technical inputs to address maintenance requirements.
  • Provide technical inputs for requirements of assigned key initiatives for application stability or customer experience or improve business unit's operational efficiency.
  • Prepare technical design documents where applicable.
  • Code programs based on requi...

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