Job Description
Location: BGC, Taguig (Full onsite)
Job Summary:
- Responsible for the support and maintenance to existing application functionalities.
Specific Duties & Responsibilities:
- Provide second-level support for assigned production-related application incidents within established service level requirements and application maintenance in coordination with the vendor where applicable.
- Minimize the occurrence of application incidents by investigating, analyzing, developing and implementing corrective measures as directed.
- Provide support for operational requests received within agreed TAT.
- Provide technical inputs to address maintenance requirements.
- Provide technical inputs for requirements of assigned key initiatives for application stability or customer experience or improve business unit's operational efficiency.
- Prepare technical design documents where applicable.
- Code programs based on requi...
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