Senior IT Support Technician / Team Lead

Location: Bridgnorth

Hours: 40 hours per week. Monday to Friday (08:00 - 16:30)

Salary: Up to £35,000 per annum, dependent on experience.

We’re looking for an IT Support Team Supervisor who thrives in a collaborative environment and is driven by making a real difference. This is a fantastic opportunity for someone who enjoys mentoring others while staying close to the tech.

What you’ll be doing:

• Supervising, mentoring, and motivating a talented helpdesk team to deliver outstanding support.
• Setting clear goals and performance standards that align with our values and objectives.
• Coaching team members for growth and development, celebrating wins and guiding them over hurdles.
• Ensuring timely, accurate, and empathetic customer service every day.
• Recruiting, onboarding, and nurturing new team members.
• Handling escalated technical issues and contributing to continuo...