Job Description
**Description**
The Senior IT Support Specialist (Regional) provides Tier 2 and Tier 3 end-user support services under the SEC ISS contract, ensuring reliable day-to-day operation of endpoint technology across headquarters and regional offices. This role resolves incidents and service requests involving hardware and software issues while executing move/add/change activities and endpoint deployments. The position supports SEC service delivery objectives by documenting and managing work through the enterprise ticketing process, following established SOPs, and meeting service-level expectations. The specialist also partners with adjacent support and engineering teams to reduce repeat incidents, improve user experience, and sustain mission operations.
This position is located onsite in Boston, MA
PRIMARY RESPONSIBILITIES:
+ Tier 2/Tier 3 End-User Support
+ Provide day-to-day Tier 2 and Tier 3 support for end-user incidents and service requests across ...
The Senior IT Support Specialist (Regional) provides Tier 2 and Tier 3 end-user support services under the SEC ISS contract, ensuring reliable day-to-day operation of endpoint technology across headquarters and regional offices. This role resolves incidents and service requests involving hardware and software issues while executing move/add/change activities and endpoint deployments. The position supports SEC service delivery objectives by documenting and managing work through the enterprise ticketing process, following established SOPs, and meeting service-level expectations. The specialist also partners with adjacent support and engineering teams to reduce repeat incidents, improve user experience, and sustain mission operations.
This position is located onsite in Boston, MA
PRIMARY RESPONSIBILITIES:
+ Tier 2/Tier 3 End-User Support
+ Provide day-to-day Tier 2 and Tier 3 support for end-user incidents and service requests across ...
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