Job Description
Elevate your career with AOS as a Senior IT Support Specialist in a hybrid setting. Excel in troubleshooting and client interactions while driving proactive improvements.
AOS is searching for a dynamic Senior IT Support Specialist (L2) with 3-5 years of IT support experience. You’ll tackle complex problems while mentoring team members and enhancing client satisfaction. This role emphasizes hands-on support in hardware, software, networking, and cloud environments while collaborating on IT solutions.
Key Responsibilities:
• Serve as primary escalation point for high-impact issues
• Own troubleshooting processes from start to finish
• Provide expert-level support for diverse tech environments
• Mentor L1 team members and guide escalations
• Document all work meticulously in the PSA system
Requirements:
• 3-5 years IT support or systems administration experience
• Proven mentorship experience for junior members
• ITIL, CompTIA A+, Network+, or Security+ ce...
AOS is searching for a dynamic Senior IT Support Specialist (L2) with 3-5 years of IT support experience. You’ll tackle complex problems while mentoring team members and enhancing client satisfaction. This role emphasizes hands-on support in hardware, software, networking, and cloud environments while collaborating on IT solutions.
Key Responsibilities:
• Serve as primary escalation point for high-impact issues
• Own troubleshooting processes from start to finish
• Provide expert-level support for diverse tech environments
• Mentor L1 team members and guide escalations
• Document all work meticulously in the PSA system
Requirements:
• 3-5 years IT support or systems administration experience
• Proven mentorship experience for junior members
• ITIL, CompTIA A+, Network+, or Security+ ce...
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