Senior IT Support Engineer

Responsibilities:

1、 Software Technical Services:

• System software maintenance: Routine maintenance, installation, upgrades of Windows operating systems; using guides and configuration services, and system image creation and maintenance.
• Application Software Services:Office series software; IE series software and other business software systems installation, maintenance, and upgrades.
• User Guidance Services:Resolve issues for commonly used software operation, hardware problems encountered, and provide basic training.
• Virus Protection Maintenance:Installation of antivirus software, updates for antivirus databases, and removal of viruses.

2、 Hardware Maintenance Content

• Hardware installation, debugging, network configuration, peripheral installation, and driver installation.
• Detection, localisation, and troubleshooting of hardware faults.
• Hardware reparation and delivery services.
• Ensurin...