Senior IT Support Engineer

Job Specification: Senior Support Analyst

Role Overview

We are seeking an experienced Senior IT Support Engineer with a background in IT support. The successful candidate will provide first line support and as an escalation point within the Service Desk team, providing advanced technical support, mentoring junior colleagues, and ensuring smooth IT operations across the organization. The role requires deep technical knowledge in Microsoft 365, Azure AD, and Intune, Virtualization, SharePoint Admin alongside strong problem-solving and communication skills.

Note: The is primarily user facing support role with some ad-hoc project involvement.

Key Responsibilities

• Provide advanced support for users across desktop, application, and mobile platforms.
• Server Maintenance build and repair of Wintel server
• Resolve first line when needed and act as...