Job Description
We are seeking an on-site experienced L2 Support Engineer to provide advanced technical support for our Client’s IT infrastructure in the pharmaceutical industry.
Core IT Support
- Provide second-level technical support for users; troubleshoot hardware and software issues
- Manage Active Directory (user lifecycle, GPO, security groups, access control)
- Implement and monitor network security and switching
- Deploy and manage MDM solutions for corporate and BYOD devices
- Configure and maintain Windows Server environments (patching, security optimization)
- Execute backup and disaster recovery operations & storage systems; monitor performance and capacity
- Administer Microsoft 365 (mailbox, user accounts, email configuration)
- Lead IT projects end-to-end; manage timelines and resources
User Access Management (UAM) Responsibilities
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