Job Description

Responsibilities
  • Provide application support for business‑critical banking applications, including internal systems, customer‑facing platforms, and third‑party SaaS solutions.
  • Investigate application issues, perform root cause analysis, manage incidents, and coordinate timely resolution with development, infrastructure, vendors, and support teams.
  • Support transaction processing systems, client onboarding platforms, compliance tools, and other core banking applications.
  • Assist business users with application‑related issues and ensure applications support business and regulatory requirements.
  • Manage and continuously improve IT Service Management (ITSM) processes, including Incident, Problem, Change, Service Request, Service Catalog, Service Level, Service Design, and Service Continuity Management.
  • Develop and maintain the IT Service Catalog, monitor SLA/OLA performance, and drive continuous service improvement initiatives...

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