Job Description
Take charge of IT operations as a Senior Manager at Group Ltd. in Welland, ON, emphasizing service reliability and effective incident management. Elevate operational strategies while managing Help Desk dynamics.
In this role, you will lead IT Support and service operations for regulated platforms, ensuring rapid recovery and minimal downtime. Your transformational leadership, experience with ITIL practices, and proficiency in AI-driven solutions will refine the Help Desk into a trusted operational service. You'll play a critical role in incident response and operational readiness.
Key Responsibilities:
• Direct the Help Desk services and workflows
• Take ownership of incident management processes
• Embed ITIL frameworks across service operations
• Optimize Jira Service Management for user needs
• Streamline support through automation of tasks
Requirements:
• 7+ years in IT support and operations management
• Proficiency in leading incident response efforts...
In this role, you will lead IT Support and service operations for regulated platforms, ensuring rapid recovery and minimal downtime. Your transformational leadership, experience with ITIL practices, and proficiency in AI-driven solutions will refine the Help Desk into a trusted operational service. You'll play a critical role in incident response and operational readiness.
Key Responsibilities:
• Direct the Help Desk services and workflows
• Take ownership of incident management processes
• Embed ITIL frameworks across service operations
• Optimize Jira Service Management for user needs
• Streamline support through automation of tasks
Requirements:
• 7+ years in IT support and operations management
• Proficiency in leading incident response efforts...
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