Senior IT Operations Engineer

Job Description

• Provide day-to-day technical support for internal training systems and infrastructure
• Assist with installation, configuration, and maintenance of hardware (Laptops, servers(vm), network devices) and software
• Prepare and set up the centre according to the training requirements.
• Provisioning of training laptops using cloning tools, or push down via GPO or WSUS etc.
• Support user account and permission management in Microsoft Active Directory
• Provide operation and support for equipment. Diagnose hardware and software problems, and arrange for defective components to be replaced
• Perform routine monitoring, updates, and preventive maintenance across systems.
• Help maintain and document IT inventory, system configurations, and procedures.
• Coordinate and follow-up with vendors, system administrators and project teams to resolve issues in the environments.
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