Senior IT Operation Engineer

Position: Senior IT Operations

Location: Pune

Key Responsibilities for the role

• Act as the senior technical escalation point within the IT Operations team, supporting complex hardware, software, network, and site-specific technology issues at Fluidra Pune through ServiceNow and in-person assistance.
• Own end-to-end resolution of complex incidents, from intake through root cause analysis and long-term remediation, ensuring SLA compliance and clear stakeholder communication.
• Collaborate with Global Infrastructure, Security, and Application teams to implement system upgrades, security enhancements, and infrastructure improvements.
• Monitor ticket trends and aging incidents to identify systemic issues and implement corrective actions that enhance service stability and reduce recurring support volumes.
• Support the full employee lifecycle, including onboarding, offboarding, access provisioning, hardw...