Job Description

PRTR’s IT team is looking for an experienced IT Manager to join one of our international clients.

You’ll be expected to lead a regional team across ASEAN. Responsible for operational system availability and incident management. The ideal candidate will have a range of experience from the application, and infrastructure to end-user support, have strong management skills, and a high level of English proficiency. 

Responsibilities

  • Leading, managing, and controlling the IT Service Desk team to ensure that the service and support tickets are appropriately managed.
  • Establishing policies and procedures which ensure consistently high service performance, monitoring employee satisfaction, and feedback to develop improved processes.
  • Responding to escalated incidents and requests answering user questions, receiving, documenting, and maintaining a record of reported issues in a service desk tracking database, follow-up as necessary.
  • Supporti...

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