Senior IT Knowledge Specialist

Senior IT Knowledge Specialist

We are seeking a Senior IT Knowledge Specialist to join our IT Services Team. The role is based in one of our hub offices – Burnaby, Calgary, or Toronto – and requires hub‑based Clions to work from the office at least two days per week on designated Anchor Days.

What Your Team Does

The IT team’s mission is foundational to how we get work done at Clio. We are moving past the traditional firefighting model of IT Services to become a proactive, automation‑first organization. Our goal is to provide the right tools at the right time, saving our employees' precious time so they can focus on transforming the legal experience for our customers. As a Senior IT Knowledge Specialist, you are the architect of our institutional memory, ensuring that #teamClio has the self‑service tools and documentation they need to move fast and stay informed.

What a Day in the Life Might Look Like

• Architecting Knowledge...