Job Description
Elevate your career with Clio as a Senior IT Knowledge Specialist in Burnaby, Calgary, or Toronto. Help enhance AI-driven legal technology by crafting key knowledge strategies and documentation.
As a senior member of the IT Services Team, you will drive automation and knowledge management initiatives. Your role will involve developing effective methods to organize and share vital information, ensuring team members can access necessary resources quickly. You’ll also lead efforts to enhance self-service tools, analyze support metrics, and mentor staff in best practices.
Key Responsibilities:
• Architect Knowledge Management strategies for the IT team
• Administer and structure Confluence for easy content access
• Drive adoption of AI-powered support tools
• Collaborate to create user-friendly documentation
• Analyze ticket trends to improve content effectiveness
Requirements:
• Proven experience with enterprise Knowledge Management systems
• Extensive Conflu...
As a senior member of the IT Services Team, you will drive automation and knowledge management initiatives. Your role will involve developing effective methods to organize and share vital information, ensuring team members can access necessary resources quickly. You’ll also lead efforts to enhance self-service tools, analyze support metrics, and mentor staff in best practices.
Key Responsibilities:
• Architect Knowledge Management strategies for the IT team
• Administer and structure Confluence for easy content access
• Drive adoption of AI-powered support tools
• Collaborate to create user-friendly documentation
• Analyze ticket trends to improve content effectiveness
Requirements:
• Proven experience with enterprise Knowledge Management systems
• Extensive Conflu...
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