Job Description
Role Summary
This role is responsible for the stable, secure, and compliant operation of SG Support infrastructure services while also driving continuous improvement through automation, identity governance, and structured enhancement work. The successful candidate is an all-rounder who can operate across ITIL Level 1 to Level 3, manage workflows end-to-end in Jira, execute change safely, and maintain strong operational discipline in a PCI DSS Tier 1 environment. A strong emphasis is placed on building and maintaining automation as a normal operating standard, not as an optional add-on.
Work Allocation
60% Business as Usual BAU Operations
20% Project and Process Enhancement Proactive
20% Personal Development
1)Business as Usual BAU Operations 60%
Ensure smooth and secure operation of IT systems and infrastructure in accordance with established standards and internal controls
Execute and fully close out the daily BAU checklist consistently, ensuring tasks are comp...
This role is responsible for the stable, secure, and compliant operation of SG Support infrastructure services while also driving continuous improvement through automation, identity governance, and structured enhancement work. The successful candidate is an all-rounder who can operate across ITIL Level 1 to Level 3, manage workflows end-to-end in Jira, execute change safely, and maintain strong operational discipline in a PCI DSS Tier 1 environment. A strong emphasis is placed on building and maintaining automation as a normal operating standard, not as an optional add-on.
Work Allocation
60% Business as Usual BAU Operations
20% Project and Process Enhancement Proactive
20% Personal Development
1)Business as Usual BAU Operations 60%
Ensure smooth and secure operation of IT systems and infrastructure in accordance with established standards and internal controls
Execute and fully close out the daily BAU checklist consistently, ensuring tasks are comp...
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