Job Description

An Industrial/Manufacturing company in Fairview, OR is hiring a Senior IT Service Desk Analyst to join the team for a great long term opportunity!

Job Duties:

  • Day to day IT support includes, but not limited to, hardware setup, configuration, provisioning and user account management. The role also includes support for business applications ( JD Edwards, custom applications, and SaaS).
  • Manage the Service Desk system, including queue management, workflow, user and access management, system availability, and user experience
  • Manage integration with other enterprise applications and IT systems
  • Manage IT assets, including lifecycle processes
  • Manage workplace assets (endpoints, licenses, user counts)
  • Manage escalations between different support levels
  • Support the creation and maintenance of the IT Service Catalog

    • Qualifications:

  • 3-5 years of experience supporting a Global organizati...

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