Job Description
An Industrial/Manufacturing company in Fairview, OR is hiring a Senior IT Service Desk Analyst to join the team for a great long term opportunity!
Job Duties:
+ Day to day IT support includes, but not limited to, hardware setup, configuration, provisioning and user account management. The role also includes support for business applications (e.g. JD Edwards, custom applications, and SaaS).
+ Manage the Service Desk system, including queue management, workflow, user and access management, system availability, and user experience
+ Manage integration with other enterprise applications and IT systems
+ Manage IT assets, including lifecycle processes
+ Manage workplace assets (endpoints, licenses, user counts)
+ Manage escalations between different support levels
+ Support the creation and maintenance of the IT Service Catalog
Qualifications:
+ 3-5 years of experience supporting a Global organization in an ...
Job Duties:
+ Day to day IT support includes, but not limited to, hardware setup, configuration, provisioning and user account management. The role also includes support for business applications (e.g. JD Edwards, custom applications, and SaaS).
+ Manage the Service Desk system, including queue management, workflow, user and access management, system availability, and user experience
+ Manage integration with other enterprise applications and IT systems
+ Manage IT assets, including lifecycle processes
+ Manage workplace assets (endpoints, licenses, user counts)
+ Manage escalations between different support levels
+ Support the creation and maintenance of the IT Service Catalog
Qualifications:
+ 3-5 years of experience supporting a Global organization in an ...
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