Senior IT Engineer

Key Responsibilities:

End-User Support & Systems Administration

• Provide technical support for all hardware, software, and network issues.
• Administer and maintain our Microsoft 365 environment, including Entra ID (Azure AD), Exchange Online, SharePoint, and Teams.
• Manage the lifecycle of endpoints (laptops, mobile devices), including provisioning, patching, security, and troubleshooting.
• Create and maintain clear technical documentation, user guides, and IT policies.

Security, Compliance, & Backup Management

• Implement and monitor core security measures: endpoint protection, multifactor authentication (MFA), conditional access policies, and user security training.
• Own the backup and disaster recovery processes for critical Microsoft 365 data (Email, OneDrive, SharePoint).
• Proactively monitor systems for threats and vulnerabilities, leading the response to security alerts or system outages.
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