Job Description
Senior Instructional Designer – Service Desk Learning
Location: Calgary, AB (Open to Remote Candidates Across Canada)
Contract: 6 Months (Strong Possibility of Extension)
Work Arrangement: Remote
About the Role
Our client is seeking an experienced Senior Instructional Designer to design and develop scalable learning solutions that support Service Desk teams across multiple business areas. This role will transform complex business processes, systems, and subject matter expertise into engaging learning experiences that improve onboarding, capability development, and service quality.
Working closely with Service Desk Operations, Service Readiness, Subject Matter Experts, and business stakeholders, you will develop learning programs that enable employees to build confidence, demonstrate competency, and deliver consistent customer support.
Key Respons...
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