Senior Infrastructure Engineer

Your Role

• Serve as a Subject Matter Expert (SME) for large‑scale infrastructure operations, sharing expertise, documenting best practices, and conducting root‑cause analyses for high‑impact or recurring incidents.
• Lead incident management, response coordination, troubleshooting, and proactive customer communication during system outages and production incidents.
• Facilitate regular sync‑up meetings with stakeholders to communicate updates, clarify issues, and gather customer feedback.
• Analyze and report operational metrics to drive informed decision‑making and continuous process improvements.
• Develop and enhance operational tools and automated solutions to increase efficiency and reduce operational overhead.
• Document comprehensive operational procedures, configurations, and environment setups.
• Identify and eliminate operational toil by automating repetitive tasks and optimizing processes.
• Train j...