Job Description

Position Information

  • Position Information

  • Job Title: Senior Incident Optimization & Reliability Specialist - End-User Technology
  • Job Level: C-13
  • Department: Foundational Services - Production Operations
  • Location: Chennai, India

    • Must to have 10-16 years of proven experience in infrastructure operations, software engineering. Primarily as Incident Optimization specialist, as Site Reliability Engineer (SRE) for End-User Computing

    Position Summary

    The Senior Incident Optimization & Reliability Specialist serves as a critical bridge between our Technology Incident Optimization Program and the core End-User Technology domains, including cloud desktop infrastructure, Microsoft productivity tools, content management, and conference/video platforms. This role demands deep technical expertise combined with a strategic, data-driven mindset to drive tactical incident ...

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