Senior Incident Manager

Senior Incident Manager: Leading major incident coordination across cloud (Azure) and on-premise environments with an accent on rapid triage, clear escalation paths, and timely service restoration. Focus on driving root cause analysis, remediation tracking, and continuous improvement of operational processes.

Location: Colombia. Hybrid work mode.

Company

Encora is a global company that offers Software and Digital Engineering solutions.

What you will do

• Lead major incident coordination across cloud (Azure) and on-premise environments, ensuring rapid triage, clear escalation paths, and timely service restoration.
• Own service performance and reliability metrics, driving visibility and accountability across teams.
• Facilitate structured post-incident reviews, ensuring root cause analysis, remediation tracking, and continuous improvement of operational processes.
• Provide clear operational re...