Senior Implementation Specialist (St. John's)

About this role

We're hiring our first Implementation Specialist to own onboarding delivery for CoLab's customers, ensuring teams are confident and capable when they go live. Your work is foundational to ensuring they engage, expand, and become long‑time CoLab advocates. You will guide customers from signed deal to early adoption, configuring their environments, training users, and navigating the organizational change that comes with shifting how engineering teams collaborate. You will partner closely with Customer Success Managers who own the long‑term customer relationship, Customer Success Engineers who handle deep technical and workflow troubleshooting, Customer Education who builds scalable learning content and Academy infrastructure, and Product who builds the in‑product onboarding experience. Together, you will make sure every customer is set up to realize real value with CoLab.

In your role you are focused on hands‑on delivery. You will work together close...