Job Description
Job Title: Senior Help Desk Engineer
Location: Onsite 5 days a week in Bethesda, Maryland
Type: Contract
Compensation: $80,000 - $95,000 annually
Contractor Work Model: Onsite
Security Clearance: US Citizenship required
Responsibilities
+ Manage and coordinate the activities of the onsite and offshore help desk team.
+ Serve as an escalation point for complex technical issues.
+ Monitor ticket queues and ensure SLAs are met.
+ Identify recurring issues and recommend process or infrastructure improvements.
+ Collaborate with internal departments to support technology needs and initiatives.
+ Maintain documentation and ensure knowledge sharing within the team.
Requirements
+ Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role
+ Strong knowledge of Windows environments, Office 365, and common business ...
Location: Onsite 5 days a week in Bethesda, Maryland
Type: Contract
Compensation: $80,000 - $95,000 annually
Contractor Work Model: Onsite
Security Clearance: US Citizenship required
Responsibilities
+ Manage and coordinate the activities of the onsite and offshore help desk team.
+ Serve as an escalation point for complex technical issues.
+ Monitor ticket queues and ensure SLAs are met.
+ Identify recurring issues and recommend process or infrastructure improvements.
+ Collaborate with internal departments to support technology needs and initiatives.
+ Maintain documentation and ensure knowledge sharing within the team.
Requirements
+ Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role
+ Strong knowledge of Windows environments, Office 365, and common business ...
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