Job Description

Incident Management (INCs)

Sample Ticket Patterns

  • Important Google files deleted
  • Google file ownership transfer
  • Access issues to Google Drive
  • Sheet/Doc ownership changes

Responsibilities

  • Investigate and resolve Google Workspace-related incidents
  • Recover deleted Google Drive and Shared Drive content
  • Perform ownership transfers for:
  • Google Docs
  • Sheets
  • Shared Drives
  • Restore access to restricted files and folders
  • Diagnose permission and sharing conflicts
  • Support data recovery using Google Vault
  • Provide incident resolution documentation
  • Escalate unresolved platform issues when required

Service Request Management (RITMs)

Sample Ticket Patterns

  • Google Workspace account creation
  • Account provisioning
  • License true-up
  • Full ...

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