Senior Google Workspace Administrator

Service Request Management (RITMs)

Sample Ticket Patterns

• Google Workspace account creation
• Account provisioning
• License true-up
• Full archive and decommission requests

Responsibilities

• Provision and deprovision user accounts
• Assign and manage Google Workspace licenses
• Execute user offboarding and archiving processes
• Perform data retention and account archival
• Maintain group membership and access entitlements
• Support license audits and usage reviews
• Validate requests against internal policies

Change Management (CHGs)

Sample Ticket Patterns

• Install migration applications
• Enable/disable Gemini
• Enable/disable Google Vids

Responsibilities

• Enable, disable, and configure Google Workspace features
• Install and validate third-...