Senior Genesys Voice Network Engineer

What success looks like in this role:

Responsible to support Telecom infrastructure and associated technologies in scope.

• Provide support for the Global Contact Center ACD.

• Provide support for the audio/Video conferencing

• Ensure video conferencing endpoints are operational and up to date.

• Provide Global Call Recording/Archive System.

• Provide support for the CTI environment.

• Provide support for the reporting environment.

• Provide support for other telephony adjuncts and emerging technologies as they are implemented.

• Respond to user trouble tickets related to Cloud Contact center within service levels.

• Active participation and coordinate testing and support of Cloud Contact Center Disaster Recovery plans.

• Provide support to all IP phones, IP softphones, Video endpoints

• Coordination/monitoring of vendor maintenance requests and activities.

• Work with communications carriers and t...