Senior Genesys Cloud Solution Architect Ottawa

Drive digital transformation as a Senior Genesys Cloud CX Solution Architect at Condado. Engage with large enterprise clients to implement cutting‑edge CCaaS solutions. In this pivotal role, you will manage the end‑to‑end architecture of Genesys Cloud implementations, ensuring system resilience and scalability. Ideal candidates possess deep expertise in technical architecture and significant hands‑on experience with the Genesys platform.

Your role extends to advising on best practices and guiding enterprise stakeholders in technical discussions.

Key Responsibilities

• Direct architecture for Genesys Cloud CX implementations
• Engage with client stakeholders during design sessions
• Lead data extraction and reporting strategies
• Create event‑driven architecture using Genesys and AWS
• Produce architecture diagrams and documentation

Requirements

• 7+ years in contact center solution architecture
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