Job Description
AAA Club Alliance is currently seeking a full-time Senior Genesys Cloud Engineer to join our team!
This is a hybrid role that requires on-site work Tuesday through Thursday at one of our 3 corporate locations: Worthington, OH, Cincinnati, OH, or Wilmington, DE.
Primary duties of the Genesys Cloud Senior Engineer are:
+ R esponsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
+ Voice, Chat and Email routing
+ Administers and supports PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
+ Familiar with integrations with SalesForce Voice Cloud
+ Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root-cause analysis.
+ Serves as resident expert for PureCloud (Genesys Cloud) capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifa...
This is a hybrid role that requires on-site work Tuesday through Thursday at one of our 3 corporate locations: Worthington, OH, Cincinnati, OH, or Wilmington, DE.
Primary duties of the Genesys Cloud Senior Engineer are:
+ R esponsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
+ Voice, Chat and Email routing
+ Administers and supports PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
+ Familiar with integrations with SalesForce Voice Cloud
+ Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root-cause analysis.
+ Serves as resident expert for PureCloud (Genesys Cloud) capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifa...
Ready to Apply?
Take the next step in your AI career. Submit your application to AAA Mid Atlantic today.
Submit Application