Senior Functional Analyst, Calypso – Back Office (Post Trade Processing) Customer Support

Overview

The Role

Senior Functional Analyst, Calypso – Back Office to join our team, reporting to Sr. Manager Client Support Services. In this role, you’ll help shape how we support and evolve our post‑trade and back‑office capabilities for derivatives, ensuring our clients operate with accuracy, confidence, and compliance.

You’ll fit right in if you’re analytical, collaborative, and proactive , enjoy digging into complex functional issues, and love working across teams, partners, and time zones to create smooth experiences for our customers.

Responsibilities

• Provide expert support to clients on Calypso Back Office product issues through the ticketing system, ensuring communication is always clear and concise.
• Analyze, troubleshoot, and resolve customer issues by providing functional guidance or partnering with internal technical teams to address product defects.
• Collaborate with external and int...