Senior Field Service Engineer

Position: National Technical Support Manager

• Responsible for liaising with Geoclima manufacturing plants to identify and implement and document best practice for commissioning, operating, and maintaining equipment.
• Responsible for management of technical support queries from service partners, key account customers, end users of equipment, and the broader market.
• Responsible for creating, maintaining, and delivering a technical training program.
• Responsible for meeting and exceeding internal KPIs as set for achieving customer success.
• Responsible for document creation, control, and file maintenance to an auditable standard.
• Responsible for managing technical aspects of warranty claims with the Geoclima manufacturing plants, and key suppliers.
• Provide support in administrative and office activities (internal paperwork, customer service, invoicing queries, and logistics). ...