Senior Field Service Engineer

KEY RESPONSIBILITIES:

- Be responsible for Troubleshooting, installation, calibration, maintenance, Preventative Maintenance, field

modifications and repair on designated equipment.

- Order and manage repair parts cycle times and Preventative Maintenance schedule.

- Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service

records in a timely manner.

- Maintain communications with customers to ensure resolution and proper follow-up.

- Maintain tools and standard test equipment and ensuring they are properly calibrated.

- Ensure to meet Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory

requirements.

- Utilize the escalation process to resolve customer service delivery issues.

- Work as a member of the local team to provide efficient service delivery to all accounts within assigned area.

- Adhere to appli...