Job Description

All the responsibilities we will trust you with:
  • Provide Level 2 technical support for IMACS systems, including CCTV, Access Control, Alarm Systems, and backend IT infrastructure (servers, storage, network).
  • Support installation, testing, commissioning & configure network devices such as workstations, routers, and switches. Maintain system components in accordance with project and operational requirements.
  • Troubleshoot and diagnose basic hardware, software, and local area network (LAN) incidents and system faults, including root cause analysis and escalation to Level 3 or vendors when required.
  • Respond efficiently to automated alerts and fault calls, performing initial troubleshooting and escalation within defined operational timelines.
  • Support corrective, preventive, and request maintenance activities in line with ITSM processes and SLA commitments.
  • Perform server/VM administration health monitoring (production and DR ...

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