Senior Field Application Engineer, APAC, Singapore

Senior Field Application Engineer, APAC, Singapore

Casambi is looking for a Senior Field Application Engineer who will provide technical support to Casambi’s partners, across the manufacturers, luminaire partners, system integrators, specifiers across APAC.

Responsibilities

• Lead and supervise team of other Field Application Engineers across APAC.
• Provide technical support to Casambi projects across APAC via email, phone call, video calls and on-site visits (Singapore only).
• Able to communicate clearly with international customers in verbal and written English and Mandarin.
• Work with escalation points with the global Technical Support team to drive the resolution of complex issues.
• Provide technical support and onboarding to Casambi Ecosystem partners, enabling them to effectively utilise our platform and services.
• RMA products investigation for Casambi products across APAC.
• Desig...