Job Description
+ Location: Budapest, Hungary
+ Job type: Permanent, Full-time, Hybrid
**_About the job_**
This position is part of the Service Excellence team (formerly C2R), a transversal organization into Sanofi Business Operations. The focus of Service Excellence is to seamlessly connect Sanofi employees and third parties with the support teams and resolve their queries, driving customer centricity and user experience.
The Senior Experience Designer supports the design and improvement of service management processes and tools, focusing on enhancing user experience. This role also contributes to the satisfaction measurement framework implementation and helps analyze feedback to drive continuous improvement.
Experience Design Implementation
+ Support the design of user journeys across service management processes and tools
+ Implement experience design solutions following established guidelines and standards
+ Contribute to the improvement of ser...
+ Job type: Permanent, Full-time, Hybrid
**_About the job_**
This position is part of the Service Excellence team (formerly C2R), a transversal organization into Sanofi Business Operations. The focus of Service Excellence is to seamlessly connect Sanofi employees and third parties with the support teams and resolve their queries, driving customer centricity and user experience.
The Senior Experience Designer supports the design and improvement of service management processes and tools, focusing on enhancing user experience. This role also contributes to the satisfaction measurement framework implementation and helps analyze feedback to drive continuous improvement.
Experience Design Implementation
+ Support the design of user journeys across service management processes and tools
+ Implement experience design solutions following established guidelines and standards
+ Contribute to the improvement of ser...
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