Job Description

SENIOR EXECUTIVE/EXECUTIVE - ENTERPRISE APPLICATION SUPPORT, INFORMATION TECHNOLOGY

Job Description

Overview

Provide Enterprise Application support and manage user expectation in manufacturing & Sales environment.

Duties and Responsibilities

  • Provide first level & second level Enterprise Application (ERP, CRM, SCM etc.) support to end user.
  • To manage issues or change request.
  • Prepare project documentation including Business Analysis Report, Business Process Flow, Functional Specification and Change Management report.
  • To provide system training for user.
  • To participate in system evaluation and testing (SIT/ UAT).
  • Work closely with system user and deliver the project on schedule.
  • To prepare periodic operation report to management.
  • Develop and demonstrate a high level of ethics, care for user that can meet or exceed expectations.
  • To lead a team of juni...

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