Job Description

Description

Essential Functions

  • Identifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides EXL a competitive edge
  • Work with stakeholders to create capability building strategy based on communication-related skills identified as necessary to achieve overall organization goal
  • Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer's guide, participant's guides and other training material
  • Designing training aids like activities, role plays, case studies, etc. to make the training session livelier and more interactive
  • Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards
  • Identification of appropriate methodology for the implementation of training
  • Training and certification of trainers ...

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