Senior Executive – MIS / Data Analyst (BI, AI & Contact Centre Analytics) at Botaty

Position Overview

Senior Executive – MIS / Data Analyst (BI, AI & Contact Centre Analytics) at Botaty in Dubai, United Arab Emirates. This full‑time, on‑site role focuses on owning the end‑to‑end data lifecycle for contact centre and business operations, including data ingestion, integration, modeling, advanced analytics, AI‑driven insights, automation, and executive‑level reporting.

Key Responsibilities

Combine business intelligence engineering, AI/automation, contact centre analytics, and stakeholder consulting to enable data‑driven decision‑making across Customer Care, Operations, Quality, and Senior Management.

Data Management and Analysis

Design, build, and maintain scalable data pipelines ingesting data from Genesys Cloud APIs, CRMs (Salesforce/Dynamics), surveys, telephony, and operational systems. Architect and maintain data models and table structures in Microsoft Fabric, Dataverse, Azure SQL, and Data Lake, including staging, cur...