Job Description
About The Role
We're looking for a proactive Senior Escalation Specialist to own high-priority customer issuesend-to-end, ensure fast resolutions, and strengthen our escalation processes. The ideal candidate has solid experience in health-tech/startups, deep Freshdesk expertise, and a strong problem-solving mindset.
Qualifications
Key Responsibilities Requirements
We're looking for a proactive Senior Escalation Specialist to own high-priority customer issuesend-to-end, ensure fast resolutions, and strengthen our escalation processes. The ideal candidate has solid experience in health-tech/startups, deep Freshdesk expertise, and a strong problem-solving mindset.
Qualifications
Key Responsibilities Requirements
- Manage P0/P1 escalations with swift action and clear stakeholder updates.
- Investigate root causes and drive cross-functional resolution with Product, Tech, Ops,
- Identify and close process/system gaps through structured analysis.
- Strong hands-on Freshdesk experience (workflows, automations, SLAs, reporting).
- Excellent written and verbal communication skills with the ability to handle complex
- Strong analytical skills with the ability ...
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