Job Description

Roles & Responsibilities:

  • Provide technical support to customers for Citrix products through phone, email, and remote access.
  • Analyze and resolve complex issues related to Citrix products in large enterprise environments.
  • Assist less senior team members by conducting case reviews and offering mentorship to enhance problem resolution efficiency.
  • Troubleshoot and resolve issues related to Windows Server OS, Linux networking, and cloud services, specifically for multi-tenant cloud environments.
  • Qualify and escalate the most complex issues to the escalation team or vendors.
  • Work independently to isolate and resolve customer issues using sophisticated troubleshooting techniques.
  • Handle in-depth debugging and problem analysis of Citrix products and integrations.


Skills Required
Tcp, VMware, Networking, Linux, Active Directory, Dns, Troubleshooting

Ready to Apply?

Take the next step in your AI career. Submit your application to TIBCO today.

Submit Application