Senior Epm Analyst (Monterrey)

Also, this position is NOT for a Support Engineer role, but rather for a professional who gets acquainted with customers' financial business operations that are managed by Oracle, and acts as a main point of contact for the customers.
Must be able to make use of one's own knowledge as well as to navigate all the resources available within Oracle in order to handle customers' questions, concerns and reported issues if they relate to the Functional and Operational level of the customer's Oracle EPM environments.
Responsibilities
Analyze issues reported by the customer with their Oracle EPM environment and provide the solution or workaround on time.
Work with customer implementation team on the successful implementation of EPM Cloud modules.
Perform root cause analyses and recommend best practice to customer business users.
Communicate with CFO/Controllers level and help with Critical Month End/Quarter End Close Issues.
Provide input to help guide the develo...