Job Description

Role Overview

The purpose of this role is to lead a team of skilled engineers in developing and delivering middleware operations service, covering a large volume of servers and many underpinning technologies.

  • Responsible for defining and delivering the service levels and KPIs
  • Work with other Engineering Managers to drive improvements to the application landscape
  • Implement and maintain monitoring across all the mw applications with right alert response built into it.
  • Maintain production systems around application and infrastructure outages
  • Stay on top of all operational issues and track them to closure.
  • Perform blameless post-mortems and produce RCA document along with risk mitigations
  • Manage all risks and their mitigation plan to track them to closure
  • Create and manage the support rota to fulfil the support needs
  • Develop the culture of documentation to maintain SOPs, post-mortems ...

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