Job Description
Do you love working with client users, enjoy working on many different types of tasks and conscientious about ticketing and documentation too? Would you like a telecommute, remote support role with opportunity to grow? Are you self-motivated with excellent customer and communication skills, and highly organized?
Do you have experience ...
Responding to user requests for technical assistance via phone and email?
Working with Microsoft cloud solutions for business?
Diagnosing and resolving workstation and server hardware and software issues?
Performing basic, routine server maintenance tasks, including; backup/recovery testing, patch management, anti-malware cleanup and server log review on Microsoft servers?
Identifying and escalating situations requiring urgent attention?
Logging and tracking all help desk interactions into ticketing system?
Completing projects related to workstation and server configuration as assigned?
Creating documentation for internal st...
Do you have experience ...
Responding to user requests for technical assistance via phone and email?
Working with Microsoft cloud solutions for business?
Diagnosing and resolving workstation and server hardware and software issues?
Performing basic, routine server maintenance tasks, including; backup/recovery testing, patch management, anti-malware cleanup and server log review on Microsoft servers?
Identifying and escalating situations requiring urgent attention?
Logging and tracking all help desk interactions into ticketing system?
Completing projects related to workstation and server configuration as assigned?
Creating documentation for internal st...
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