Job Description

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

KEY RESPONSIBILITIES


Incident Management & Monitoring

  • Monitor middleware platform health via APM/ITSM tools (DataDog, Dynatrace, Splunk, IBM Tivoli, or equivalent)

  • Acknowledge, triage, and classify incidents per SLA priorities (Pā€“P)

  • Perform first-level troubleshooting and apply known fixes using runbooks and knowledge base articles

  • Escalate unresolved incidents to L architects with complete diagnostic artifacts (logs, thread dumps, heap dumps, MQ channel states)

  • Execute scheduled maintenance tasks: restarts, deployments, patching activities under cha...

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